Haley Rosas
Houston
Summary
Dynamic sales professional with a proven track record at James Avery Jewelry, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and upselling techniques. Reliable and goal-oriented, I thrive in fast-paced environments, consistently delivering exceptional results while fostering teamwork and collaboration. Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
James Avery Jewelry
06.2025 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Brand Ambassador
Main Event Sports Bar & Grill
05.2023 - 06.2025
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
- Trained new brand ambassadors, ensuring consistency and quality in brand representation.
Party Host
Main Event Sports Bar & Grill
05.2023 - 06.2025
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Led creative games and activities to engage and entertain guests during events.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Demonstrated adaptability by adjusting party plans on-the-fly based on changing circumstances or guest requests without compromising quality or guest satisfaction.
- Maintained clear communication with clients throughout the planning process, addressing concerns and incorporating feedback as needed.
- Boosted repeat business with exceptional attention to client needs and preferences.
Education
Associate of Applied Science - Biology
Lone Star College
Tomball05-2029
Cypress Creek High School
Houston, TX05-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- POS system operation
- Upselling
- Cleaning techniques
Certification
- CPR Certified
- Letter of intent from CFISD
- OSHA certified
Languages
Spanish
Professional Working
Timeline
Sales Associate
James Avery Jewelry
06.2025 - Current
Brand Ambassador
Main Event Sports Bar & Grill
05.2023 - 06.2025
Party Host
Main Event Sports Bar & Grill
05.2023 - 06.2025
Associate of Applied Science - Biology
Lone Star College
Cypress Creek High School
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