Haley Scranton
Summary
Professional with experience in cash handling and customer service, demonstrating proficiency in supervising staff and training new employees on operational procedures. Successfully resolved customer complaints while maintaining productivity and service levels, contributing to a positive work environment. Organized workspaces by delegating tasks effectively, ensuring operational efficiency during shifts. Proven ability to process transactions accurately and manage inquiries, enhancing guest satisfaction through effective communication.
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Shift Leader
Cafe Zupas
Tempe
10.2025 - Current
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
Cashier
Urban Air Adventure Park
Goodyear
05.2024 - 08.2025
- Processed customer transactions efficiently, ensuring accuracy in cash handling and minimizing discrepancies.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance guest satisfaction.
- Maintained cleanliness and organization of the checkout area, promoting a welcoming environment for visitors.
- Managed incoming calls and inquiries efficiently, ensuring a positive experience for all guests.
- Provided accurate information about park services and attractions, enhancing guest engagement and satisfaction.
- Collaborated with management to assess training needs, ensuring alignment with organizational goals and employee development.
Front of House Employee
Chick-fil-A
Avondale
03.2023 - 10.2023
- Provided exceptional customer service by addressing guest inquiries and ensuring a positive dining experience.
- Efficiently processed orders and managed cash transactions, maintaining accuracy and speed during peak hours.
- Collaborated with team members to maintain cleanliness and organization in the dining and kitchen areas.
Education
La Joya Community High School
Avondale, ArizonaSkills
- Cash handling
- Customer service
- Staff training
- Shift supervision
- Transaction processing
- Complaint resolution
- Order management
- Work environment organization
- Team collaboration
- Guest satisfaction
- Cleanliness maintenance
- Communication skills
- Time management
Current Education
Arizona State University
• Major: Psychology
• Status: Full time
• Clubs: P.E.T ‘25-‘26 (Psychology Engagement Team)
• Goal: Major in nursing with a psychology minor and earn my Masters of Science in Nursing (MSN) and train to become a Nurse Practitioner (NP)
Timeline
Shift Leader
Cafe Zupas
10.2025 - Current
Cashier
Urban Air Adventure Park
05.2024 - 08.2025
Front of House Employee
Chick-fil-A
03.2023 - 10.2023
La Joya Community High School