Summary
Overview
Work History
Education
Skills
Candidates
Certification
Timeline
Generic

Haley Suffern

Rocky Mount,North Carolina

Summary

Intelligent CSR with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.

Overview

3
3
years of professional experience
1
1
Certification

Work History

CSR

Pizza Hut
02.2024 - Current
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Updated account information to maintain customer records.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Managed timely and effective replacement of damaged or missing products.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.

Host

Dodge City Steakhouse
08.2021 - 11.2023
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Education

Hospitality Management

Nash Community College
05.2024

High School Diploma -

CITI High School
05.2024

Skills

  • Service standard compliance
  • Stock management
  • Business Development
  • Team Development
  • Customer Education
  • Active Listening

Candidates

  • Jason Richardson, 2525576466, 1505 E Dixie Dr, Asheboro, North Carolina, Dodge City Steakhouse, 1505 E Dixie Dr, Asheboro, North Carolina

Certification

ServSafe Certificate

Timeline

CSR

Pizza Hut
02.2024 - Current

Host

Dodge City Steakhouse
08.2021 - 11.2023

Hospitality Management

Nash Community College

High School Diploma -

CITI High School

ServSafe Certificate

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Haley Suffern