Haley Taylor
Knoxville,Tennessee
Summary
Dynamic professional with a strong background in customer service and employee training, exemplified during my tenure at Dunkin’. Proven ability to motivate teams and enhance guest experiences while maintaining safety standards. Skilled in cash handling and fostering a collaborative work environment, ensuring operational excellence and team cohesion.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Dunkin’
07.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Certified Nursing Assistant
Blount Memorial Hospital
07.2023 - 06.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Team Lead
Panera Bread
02.2022 - 07.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Associate Of Arts - Philosophy of Ethics/ Music
Pelissippi State Community College
Knoxville, TNHigh School Diploma - Health Science/Fine Arts
Maryville High School
Maryville, TN05.2023
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
Certification
Basic Life Support
Certified Nursing Assistant
Timeline
Shift Lead
Dunkin’
07.2024 - Current
Certified Nursing Assistant
Blount Memorial Hospital
07.2023 - 06.2024
Team Lead
Panera Bread
02.2022 - 07.2023
Associate Of Arts - Philosophy of Ethics/ Music
Pelissippi State Community College
High School Diploma - Health Science/Fine Arts
Maryville High School
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