Summary
Overview
Work History
Education
Skills
Timeline
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Haley Vasquez

Wichita,KS

Summary

Dynamic sales associate with a proven track record at Dillard's, excelling in customer service and relationship building. Leveraged exceptional people skills to boost sales revenue and enhance customer satisfaction. Proficient in POS system operation and adept at upselling, consistently achieving sales targets through effective communication and teamwork.

Overview

7
7
years of professional experience

Work History

Sales Associate

Dillard's
01.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges, and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Sales Associate

Bath & Body Works
09.2019 - 08.2023
  • Managed returns, exchanges, and refunds by store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Collaborated with team members to achieve monthly sales targets.
  • Stocked merchandise, clearly labeling items, and arranging them according to size or color.
  • Engaged in friendly conversation with customers to uncover individual needs better.
  • I have listened to customer needs and desires to identify and recommend the best products.
  • Prioritized helping customers over completing other routine tasks in the store.

Food Service Worker

Dairy Queen Grill & Chill
05.2018 - 08.2019
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and the company.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at the counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas.

Education

High School Diploma -

Maize High School
Maize, KS

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Money handling
  • Flexible schedule
  • Stocking and receiving
  • Store opening and closing
  • Sales strategies
  • POS system operation
  • Upselling
  • Sales training

Timeline

Sales Associate

Dillard's
01.2024 - Current

Sales Associate

Bath & Body Works
09.2019 - 08.2023

Food Service Worker

Dairy Queen Grill & Chill
05.2018 - 08.2019

High School Diploma -

Maize High School

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Haley Vasquez