Haley Von Eitzen
Fremont,OH
Summary
Working at the Bellevue Hospital has helped me learn how to closely pay attention to detail and work very quickly as I work in the emergency department.
Overview
5
5
years of professional experience
Work History
Patient Access Associate
The Bellevue Hospital
11.2024 - Current
- Enhanced accuracy of demographic data collection by implementing thorough review processes before finalizing registrations or admissions documentation.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Demonstrated adaptability by readily adjusting to new software systems, policies, or procedures as required for organizational success.
- Supported hospital objectives by participating in quality assurance audits, identifying areas for improvement within the Patient Access department.
- Participated in cross-training initiatives, enhancing the team''s ability to provide comprehensive support across various departments within the hospital setting.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
Food Runner
The Garrison
10.2020 - 11.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Education
Fremont Ross High School
Fremont, OH12.2022
Skills
Quick learner
Customer service excellence
Team collaboration
Empathy and compassion
Timeline
Patient Access Associate
The Bellevue Hospital
11.2024 - Current
Food Runner
The Garrison
10.2020 - 11.2024
Fremont Ross High School
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