Haley Whitted
Columbus,OH
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Morgan Property Management
COLUMBUS, OH
10.2023 - Current
- Same property and position as I was under Casto- Casto sold to Morgan Properties.
Assistant Property Manager
Casto Property Management
COLUMBUS, Ohio
04.2021 - 10.2023
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Conducted apartment tours for potential tenants and answered questions about property.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
Leasing Consultant
Ardent Property Management
Columbus, OH
06.2018 - 04.2021
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Contacted and followed up with tenants on renewal notices.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
Before and After School Assistant
City of Grove City
Grove City, OH
06.2016 - 06.2019
- Provided support for individual students who may need extra attention due to behavioral or academic concerns.
- Checked attendance records each day to ensure accuracy of information provided by families regarding absences.
- Monitored playground activities during recess periods, intervening when necessary to ensure safety of all participants.
- Assisted with the organization of special events such as field trips, holiday parties, and fundraisers.
Education
High School Diploma -
Central Crossing High School
Grove City, OH06-2016
Skills
- Relationship Building and Rapport
- Payment Collection
- Property Maintenance
- Telephone and Email Etiquette
- Onsite Tours
- Policy Enforcement
- Records Management
- Security Deposit Refunds
- Housing Regulations
- Property Inspections
- Marketing and Advertising
- Payment Management
- Staff Management
Timeline
Assistant Property Manager
Morgan Property Management
10.2023 - Current
Assistant Property Manager
Casto Property Management
04.2021 - 10.2023
Leasing Consultant
Ardent Property Management
06.2018 - 04.2021
Before and After School Assistant
City of Grove City
06.2016 - 06.2019
High School Diploma -
Central Crossing High School
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