Haley L. Bonney
Revenue Cycle Leadership
Blue Springs,MO
Summary
Revenue Cycle professional with proven track record in overseeing patient financial services and driving operational improvements. Known for fostering team collaboration and delivering consistent, reliable results. Adaptable to changing needs and reliable in delivering high-quality outcomes.
Overview
20
20
years of professional experience
Work History
Patient Financial Services Director
NKC Health
05.2019 - Current
- Improved cash collections by 51% since starting in FY2019; record cash months 8 of the last 12 months.
- Reduced net AR days by 12% since starting in FY2019.
- Ensure compliance with all federal, state, and industry regulations related to healthcare billing and collections.
- Conduct regular audits of billing practices, ensuring accuracy and maximizing reimbursement potential from insurers.
- Lead multi-disciplinary teams in process improvement projects aimed at enhancing overall revenue cycle efficiency.
- Improved billing and denial workflows, resulting in decreased AR aging and increased cash; achieving best practice in KPI measures.
- Insourced vendor workflows, resulting in $2.7m in annual savings. Designed and implemented internal workflows.
Financial Administration Project Manager
North Kansas City Hospital
08.2016 - 05.2019
- Lead all finance and revenue cycle projects, including 501(r) and Cerner Patient Accounting implementation.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Managed Care Coordinator
North Kansas City Hospital
04.2013 - 08.2016
- Implemented the Managed Care Department as the first employee, tasked with creating workflows and reporting of all managed care related tasks.
- Coordinated the modeling and negotiations of all new and existing managed care agreements.
- Successful communication with payors, physician groups, and third-party vendors.
- Performed annual credentialing for contracted health plans.
- Designed and managed Finance Internship in partnership with Park University
Admitting and Patient Scheduling Supervisor
North Kansas City Hospital
11.2007 - 04.2013
- Supervised staff and coordinated workflows for scheduling, pre-registration, registration, and pre-certification
- Designed and implemented the Patient Attribution Nurse position, driving additional revenue into the organization through patient outreach and scheduling follow-up appointments
- Successfully implemented a complete rebuild of the Cerner scheduling sytem, improving workflows and allowing for clerical staff to follow detailed guidelines
- Transitioned the Scheduling Department from entirely clinical to clerical, resulting in significant savings in salary costs
- Conducted quality assurance audits and helped design department incentive program.
Admitting Supervisor and Educator
Liberty Hospital
03.2006 - 10.2007
Education
MBA - Healthcare/Health Services Management
Park University
Parkville, MO 05.2001 -
Bachelor of Science - Management/Health Care
Park University
Parkville, MO 05.2001 -
Professional Development and Achievements
- Six Sigma Green Belt
- Member of Greater Heartland Chapter of HFMA
- Member of Telecommuting and Remote Work Steering Committee
- Member of Employee Engagement Council
- Language of Caring Steering Committee Member & Facilitator
- NKCH Level Up Program Graduate
Timeline
Patient Financial Services Director
NKC Health
05.2019 - Current
Financial Administration Project Manager
North Kansas City Hospital
08.2016 - 05.2019
Managed Care Coordinator
North Kansas City Hospital
04.2013 - 08.2016
Admitting and Patient Scheduling Supervisor
North Kansas City Hospital
11.2007 - 04.2013
Admitting Supervisor and Educator
Liberty Hospital
03.2006 - 10.2007
MBA - Healthcare/Health Services Management
Park University
05.2001 -
Bachelor of Science - Management/Health Care
Park University
05.2001 -