Hali Dunaway
Valley,AL
Summary
Detail-oriented professional with extensive experience in restaurant and event management. Strong problem resolution and relationship management skills, consistently improving guest satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Server
Olive Garden
Auburn, Alabama
08.2025 - Current
- Greeted customers, addressed inquiries, and recommended specials to increase sales.
- Thrived in high-volume environments while efficiently managing multiple tasks.
- Accurately processed monetary transactions in compliance with company cash handling procedures.
- Facilitated training for new servers, improving overall service quality.
- Adhered to health and safety regulations during food preparation and service.
Production Assistant
Live Nation
Atlanta, Georgia
05.2024 - Current
- Coordinated event logistics for concerts and festivals, ensuring seamless execution and timely setup.
- Facilitated communication between production staff and crew, enhancing collaboration and workflow.
- Enhanced workflow during performances by organizing backstage areas.
- Secured necessary supplies through effective vendor communication, supporting uninterrupted production.
- Performed errands to support the production team, ensuring smooth operations throughout the event.
- Arranged catering services for cast and crew during shoots.
FOH Manager
Another Broken Egg Cafe
Auburn, Alabama
11.2023 - 05.2024
- Coordinated daily operations and staff schedules, improving workflow and service delivery.
- Developed weekly schedules for front-of-house staff, aligning workforce availability with service demands.
- Guided front-of-house personnel in managing difficult customer interactions, fostering a positive dining experience.
- Resolved customer complaints promptly to uphold satisfaction levels.
- Implemented health and safety standards across dining areas and kitchens.
- Conducted performance reviews to facilitate employee development initiatives.
- Maintained accurate records of daily transactions, including cash, credit card, and check payments.
Server/Bartender
Another Broken Egg Cafe
Auburn, Alabama
04.2021 - 11.2023
- Enhanced guest dining experiences through exceptional customer service.
- Tailored menu recommendations to align with guest preferences and dietary needs.
- Efficiently managed food and drink orders through point-of-sale system.
- Collaborated with kitchen staff to guarantee timely meal preparation and delivery.
- Ensured cleanliness and organization of dining area during peak hours.
Server
Zea Rotisserie & Bar
Harvey, Louisiana
03.2017 - 02.2021
- Delivered exceptional customer service, resulting in positive dining experiences.
- Processed food and drink orders swiftly, maintaining high accuracy and efficiency.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness of tables and dining areas throughout shifts.
Education
Associate of Applied Science - Entertainment Business
SAE Institute of Technology
Atlanta, GA06-2026
Skills
- Customer service
- Guest relations management
- Menu knowledge
- Order processing
- Event coordination
- Multitasking and organization
- Problem resolution
- Relationship management
- Team collaboration
- Project management
- Vendor communication
- Health and safety compliance
- Product recommendations
Timeline
Server
Olive Garden
08.2025 - Current
Production Assistant
Live Nation
05.2024 - Current
FOH Manager
Another Broken Egg Cafe
11.2023 - 05.2024
Server/Bartender
Another Broken Egg Cafe
04.2021 - 11.2023
Server
Zea Rotisserie & Bar
03.2017 - 02.2021
Associate of Applied Science - Entertainment Business
SAE Institute of Technology