Hali Hirschmann
Fairport,NY
Summary
People-focused professional with a background in psychology and experience in customer service, team leadership, communication, and relationship building. Skilled at understanding individual needs, creating positive and supportive environments, resolving challenges, and building meaningful connections with people from diverse backgrounds. Strong interpersonal, organizational, and problem-solving abilities with a genuine interest in helping others succeed. Adaptable, dependable, and motivated to apply a people-centered approach in a professional setting.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Buffalo Wild Wings, BWW
02.2024 - Current
- Led team in daily operations, ensuring adherence to quality standards and service excellence.
- Streamlined training programs, enhancing staff performance and reducing onboarding time.
- Implemented inventory management systems, optimizing stock levels and minimizing waste.
- Developed staff schedules, balancing operational needs with employee availability for efficiency.
- Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Office Administrative Assistant
Revolution Real Estate
08.2023 - 02.2024
- Assisted in preparing marketing materials and property listings to enhance market visibility.
- Implemented office procedures that streamlined administrative tasks and reduced response times.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Bartender
Buffalo Wild Wings, BWW
08.2019 - 02.2024
- Crafted and served innovative cocktails while ensuring adherence to quality standards.
- Trained and mentored new bartenders on mixology techniques and customer service excellence.
- Managed inventory and ordered supplies, optimizing stock levels to minimize waste.
- Developed and maintained positive relationships with patrons, enhancing customer experience and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Server
Champps Kitchen and Bar
07.2023 - 09.2023
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing guest needs and maintaining service flow.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Child Care Supervisor
Ymca Of Greater Rochester
09.2014 - 08.2019
- Supervised daily activities, ensuring safety and engagement for children in care.
- Developed and implemented age-appropriate educational programs to enhance learning outcomes.
- Trained and mentored staff on best practices in child development and behavior management.
- Collaborated with parents to address concerns and support children's individual needs.
- Managed staff schedules, optimizing resources for effective program delivery.
- Enhanced child safety by implementing and enforcing strict guidelines for staff supervision and playground activities.
- Improved staff performance through regular evaluations, feedback sessions, and ongoing training opportunities.
- Provided exceptional customer service when addressing parental inquiries or concerns regarding their child''s experience at the center.
- Developed engaging age-appropriate activities to stimulate cognitive, social, emotional, and physical development in children.
Education
Bachelor of Science - Psychology
SUNY, Brockport
Brockport, NY12.2020
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Budget control
- Human resources
- Process improvement
- Employee relations
- Customer relations
Timeline
Assistant General Manager
Buffalo Wild Wings, BWW
02.2024 - Current
Office Administrative Assistant
Revolution Real Estate
08.2023 - 02.2024
Server
Champps Kitchen and Bar
07.2023 - 09.2023
Bartender
Buffalo Wild Wings, BWW
08.2019 - 02.2024
Child Care Supervisor
Ymca Of Greater Rochester
09.2014 - 08.2019
Bachelor of Science - Psychology
SUNY, Brockport