Hali Palmer
Guthrie,OK
Summary
Dynamic emerging store manager with expertise in customer service, inventory management, and team leadership. Proven track record in training staff and implementing effective strategies to enhance store operations and drive sales growth.
Overview
9
9
years of professional experience
Work History
Emerging Store Manager
Walgreens
Oklahoma City, OK
05.2023 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and product knowledge.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed promotional displays to enhance product visibility and drive sales growth.
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
- Coordinated team schedules to ensure adequate staffing during peak hours and special events.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Lead Inventory Specialist
Walgreens
Guthrie, OK
01.2021 - 05.2023
- Led inventory management initiatives to optimize stock levels and reduce waste.
- Mentored team members on best practices in inventory control and management techniques.
- Identified opportunities for process improvements, resulting in increased productivity within the inventory department.
- Recorded daily activities for inventory control.
- Kept work areas neat, clean and free from debris.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked shelves to match planogram images and instructions.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Shift Leader
Walgreens
Guthrie, OK
01.2019 - 01.2021
- Supervised daily operations to ensure efficient workflow and optimal store performance.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented inventory management strategies to minimize stock discrepancies and enhance product availability.
- Coordinated schedule adjustments to align staff availability with peak business hours, improving customer service levels.
- Oversaw daily cash handling procedures.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Designated Hitter
Walgreens
Guthrie, OK
01.2019 - 01.2019
- Assisted customers with pharmacy transactions and provided support on the retail floor. Facilitated quick checkouts in the pharmacy to enhance customer satisfaction.
- Oversaw cleanliness and organization of pharmacy operations.
- Executed precise filing of customer prescriptions to ensure compliance and accuracy.
Customer Service Associate
Walgreens
Guthrie, OK
12.2018 - 01.2019
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Processed transactions accurately, maintaining high levels of customer satisfaction.
- Managed inventory levels, restocking shelves to optimize product availability.
- Resolved customer complaints efficiently, enhancing retention and loyalty.
Server
The Shed
Kingfisher, OK
04.2018 - 08.2018
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing dining experience.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Bar Server
The Stack
Kingfisher, OK
06.2017 - 04.2018
- Delivered exceptional customer service in fast-paced bar environment.
- Managed inventory levels and restocked supplies to ensure operational efficiency.
- Processed cash and credit transactions accurately to maintain financial integrity.
- Oversaw cleanliness and organization of bar area, ensuring compliance with health regulations.
- Collaborated with kitchen staff to coordinate timely food and beverage service deliveries.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
Education
High School Diploma -
Kingfisher High School
Kingfisher, OKSkills
- Customer service
- Problem-solving
- Training and mentoring
- Multitasking and organization
- Friendly and positive
- Store operations
- Inventory management
- Store merchandising
- Employee scheduling
Timeline
Emerging Store Manager
Walgreens
05.2023 - Current
Lead Inventory Specialist
Walgreens
01.2021 - 05.2023
Shift Leader
Walgreens
01.2019 - 01.2021
Designated Hitter
Walgreens
01.2019 - 01.2019
Customer Service Associate
Walgreens
12.2018 - 01.2019
Server
The Shed
04.2018 - 08.2018
Bar Server
The Stack
06.2017 - 04.2018
High School Diploma -
Kingfisher High School