Halie Carlson
Abilene
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Abilene Teachers Federal Credit Union
08.2023 - 04.2025
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Bar Tender, Server, Key Manager
Outback Steakhouse
01.2022 - 07.2023
- Mentored junior team members in effective tender writing techniques, enhancing overall team performance.
- Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
- Implemented robust quality assurance measures within the bidding process to minimize errors and enhance submission quality.
- Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
- Served high customer volumes during special events, nights, and weekends.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Sterling City High School
Sterling City, TX05-2021
Associate of Science - Nursing
Texas State Technical College
Sweetwater, TX05-2026
Skills
- Phone Etiquette
- Cash Handling
- Financial Services
- Attention to detail
- Relationship building
- Time management
- Financial transactions
- Call center experience
- Customer support
- Customer service
- Account management
- Issue resolution
Languages
English
Native or Bilingual
Timeline
Member Service Representative
Abilene Teachers Federal Credit Union
08.2023 - 04.2025
Bar Tender, Server, Key Manager
Outback Steakhouse
01.2022 - 07.2023
High School Diploma -
Sterling City High School
Associate of Science - Nursing
Texas State Technical College
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