Summary
Overview
Work History
Education
Skills
Timeline
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Halie Maness

Star,NC

Summary

A First Generation College Student who Minored in Business and Majored in Psychology. Graduated from the Undergraduate program at Pfeiffer University, in December of 2023. Worked in the Writing Center at Pfeiffer University for a year and a half. In the Writing Center, I worked as a Writing Consultant who worked with students to help them with various types of assignments, from lab reports, projects, to papers - specializing in writing. I am currently employed and working as a Lead Key Holder at Dollar General where I am responsible for money related tasks, opening and closing the store, bank deposits, refunds/overriding prices, vendor check ins, truck deliveries, and stocking.

Overview

4
4
years of professional experience

Work History

Lead Sales Key Holder

Dollar General Store
06.2023 - Current
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Writing Consultant

Pfeiffer University
08.2022 - 12.2023
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Brainstormed ideas to create useful content for clients.
  • Provided writing support for various projects and departments.
  • Consulted with customers to understand project requirements and purpose.
  • Incorporated review comments and corrections into existing documentation.
  • Collaborated with team members on topic ideation to determine clients personas and goals.

Lead Cashier/Customer Service Representative

Fresh Cuts Deli And Seafood Market
01.2020 - 08.2022
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Upsold additional products and services to customers, increasing revenue.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

Bachelor of Science - Psychology

Pfeiffer University
Misenheimer, NC
12.2023

High School Diploma -

East Montgomery High School
Biscoe, NC
06.2019

Skills

  • Store maintenance
  • Promotions planning
  • Organizational skills
  • Vendor and truck check ins
  • Marketing
  • Advising and counseling
  • Problem-solving abilities
  • Cash handling
  • Staff training
  • Team training and development
  • Bank deposits
  • Business development
  • Strong leadership
  • Conflict resolution

Timeline

Lead Sales Key Holder

Dollar General Store
06.2023 - Current

Writing Consultant

Pfeiffer University
08.2022 - 12.2023

Lead Cashier/Customer Service Representative

Fresh Cuts Deli And Seafood Market
01.2020 - 08.2022

Bachelor of Science - Psychology

Pfeiffer University

High School Diploma -

East Montgomery High School
Halie Maness