Halle Heaton
Katy,TX
Summary
Dynamic professional with a proven track record at Nike Factory Store, adept in enhancing customer satisfaction and driving sales through exceptional service and product knowledge. Excelled in teamwork and interpersonal communication, significantly contributing to store performance goals. Skilled in organization and problem-solving, ensuring optimal store operations and customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate Specialist
Nike Factory Store
09.2021 - Current
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Played a key role in achieving store-wide performance goals through diligent adherence to company standards and commitment to continuous improvement.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted average transaction value through effective cross-selling of related products or services.
Lifeguard
Typhoon Texas Waterpark
06.2020 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
Education
Certified Phlebotomist - Phlebotomy
Phlebotomy Training Specialist
Houston, TX10.2024
High School Diploma - General Studies
Morton Ranch High School
Katy, TX05.2021
Skills
- Interpersonal and written communication
- Independent judgement
- Teamwork
- Positive and professional
- Organization
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Professionalism
- Time management abilities
Certification
Certified Phlebotomist
Timeline
Sales Associate Specialist
Nike Factory Store
09.2021 - Current
Lifeguard
Typhoon Texas Waterpark
06.2020 - 08.2021
Certified Phlebotomist
Certified Phlebotomist - Phlebotomy
Phlebotomy Training Specialist
High School Diploma - General Studies
Morton Ranch High School
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