Hamdi Osman
New Albany,OH
Summary
Dynamic professional with a proven track record at Praxis Treatment, excelling in insurance verification and delivering compassionate care. Skilled in de-escalating crises and enhancing patient satisfaction through meticulous attention to detail and effective teamwork. Demonstrated excellence in multi-line phone systems and appointment scheduling, contributing to a streamlined intake process and improved patient engagement.
Overview
4
4
years of professional experience
Work History
Intake Coordinator
Praxis Treatment
05.2024 - Current
- Welcoming patients. Greet patients as they enter the facility.
- Make them feel welcomed and comfortable.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Document and ensure patients personal items are secured.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Take vitals/CLIA
- Make sure patients meets with admission/intake nurse.
- Assigned them rooms.
- Call Treatment Assistant, BHT, Patient Engagement Specialist to give the patient a tour.
- Lastly write a fuel post about the patients.
Behavioral Heath Technician
The Woods at Parkside
08.2020 - 01.2023
- Conducted client rounds to check on residents.
- Monitoring detox patients every 15 minutes and for residential or mental health patients every 30 minutes.
- Smokes breaks, Luggage Search, Skin Search (with another staff or a nurse.)
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Encourage patients to attend meetings or ger involve in activities.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Education
Associate of Science - Nursing
Fortis College
Westerville, OH06-2023
High School Diploma -
Eastern High School
Lansing, MI06-2012
Skills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
Timeline
Intake Coordinator
Praxis Treatment
05.2024 - Current
Behavioral Heath Technician
The Woods at Parkside
08.2020 - 01.2023
Associate of Science - Nursing
Fortis College
High School Diploma -
Eastern High School
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