Hamid Mirzazadeh
Greenbrae
Summary
Dedicated pharmacy professional with experience at Rite Aid, excelling in medication dispensing and insurance verification. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Committed to maintaining patient confidentiality and ensuring compliance with safety regulations, consistently fostering positive relationships with diverse clientele.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Clerk
Safeway
06.2025 - Current
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Confirmed customer information and insurance eligibility for prescriptions.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
Pharmacy Technician
Rite Aid
01.2023 - 05.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
Bachelor of Arts - ECONOMICS
San Francisco State University
San Francisco, CA01-2020
Skills
- Answering customer questions
- Stocking shelves
- Patient confidentiality
- Verifying orders
- Receiving incoming supplies
- Medication labels
- Insurance billing
- Prescription processing
Certification
- Certified Pharmacy TECHNICIAN
Timeline
Pharmacy Clerk
Safeway
06.2025 - Current
Pharmacy Technician
Rite Aid
01.2023 - 05.2025
Bachelor of Arts - ECONOMICS
San Francisco State University
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