Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hamza Afzal

Staten Island,NY

Summary

Friendly and reliable. Proficient in four languages (English,Punjabi, Hindi, Urdu). Offering unmatched customer service and workplace focus. Quick and accurate with excellent multi-tasking aptitude.

Overview

3
3
years of professional experience

Work History

Cashier

Burlington
Staten Island, NY
08.2024 - Current
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Store Associate

Macy's
Staten Island, NY
02.2024 - 06.2024
  • Customer Service: Assist customers in finding products, providing information, and resolving inquiries or issues promptly.
  • Sales Support: Maintain knowledge of current promotions, upsell products, and process transactions accurately.
  • Cashier: Ring up purchases, handle cash and credit transactions, and ensure accuracy in monetary transactions.
  • Visual Merchandising: Ensure displays are appealing and the store's appearance is maintained.

Customer Service Agent

CUNY 311 Internship
Manhattan, NY
06.2023 - 12.2023
  • Addressed Customer Inquiries and Concerns via communication channels, Demonstrating Eective problem-solving skills and commitment to customer satisfaction
  • Utilized a comprehensive understanding of the organization's services and policies provide accurate and detailed information to callers
  • Managed a high volume of incoming calls professionally and eciently, maintaining a positive and helpful demeanor at all times
  • Contributed to the development and maintenance of a positive and customer-centric work environment
  • Updated and maintained customer information in the database, ensuring accurate and up-to-date records.

Cashier

Punjab Grocery and Halal Meat
Brooklyn, NY
03.2022 - 11.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Greeted Customers and provided them quality service
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes.

Education

BBA - Business Administration

Brooklyn College
Brooklyn, NY
06-2026

High School Diploma -

Beaconhouse Margalla
06-2022

Skills

  • Customer Service
  • Special Assignments
  • Sales Proficiency
  • Equipment Checks and Assessments
  • Customer Assistance
  • Cash Handling
  • Cash Register Operation
  • Call Control
  • Customer Relationship Management (CRM)
  • Escalation Management
  • Case Management
  • De-Escalation Techniques
  • Customer Complaint Resolution

Timeline

Cashier

Burlington
08.2024 - Current

Store Associate

Macy's
02.2024 - 06.2024

Customer Service Agent

CUNY 311 Internship
06.2023 - 12.2023

Cashier

Punjab Grocery and Halal Meat
03.2022 - 11.2022

BBA - Business Administration

Brooklyn College

High School Diploma -

Beaconhouse Margalla

Similar Profiles

CREATE PROFILE
Hamza Afzal