Hamza Bahar
IT Specialist
Toms River,NJ
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
4
4
Languages
Work History
Store Manager
The Fix
New York, NY
11.2018 - 09.2021
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
IT Technician
Repairtechllc.nyc
Manhattan, NY
02.2016 - 01.2018
- Analyzed [Type] issues to identify troubleshooting methods needed for quick remediation.
- repair Service for phone's Computer's (hardware&software)troubleshooting .
- Served at internal helpdesk, accepting and resolving calls or delegating more severe issues to supervisor.
Business Owner
Repairtechllc
Algeries, Algeria
01.2008 - 07.2014
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Graphics Designer
AbImprime E.S
Alger, Algeria
02.2005 - 12.2007
- Developed display, marketing and packaging materials to support product branding strategies.
- Met with customers to present mockups and collect information for adjustments.
- Completed in-depth product design tests with help of different software, models and design systems.
IT Support Specialist
AWKAR&JAOUHARI Decor
Dubai, United Arab Emirates
01.2004 - 06.2004
- Created help desk tickets, troubleshot and resolved desktop issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of valuable [Type] data assets to safeguard availability and comply with applicable regulations.
- Delivered onsite technical support for [Number] employees.
Education
Associate of Science - Computer And Information Sciences
10.1999 - 06.2003
- Continuing education inWorkForceDevelopment FullStack at Queensborough Comunnity College .
Skills
Merchandising
Planning and Coordination
Schedule Coordination
Technical issues analysis
Customer service expert
Technical documents comprehension
Desktop support
Mac systems
TCP/IP
Maintenance and Repair
Organization and Time Management
Attention to Detail
Software diagnosis
Staff education and training
Data recovery
Application support
Debugging
Discharge Planning
Technical issue analysis
Architecture improvements
Development Documentation
Framework Development
Certification
Software developer
Timeline
Software developer
08-2019
Store Manager - The Fix
11.2018 - 09.2021
IT Technician - Repairtechllc.nyc
02.2016 - 01.2018
Business Owner - Repairtechllc
01.2008 - 07.2014
Graphics Designer - AbImprime E.S
02.2005 - 12.2007
IT Support Specialist - AWKAR&JAOUHARI Decor
01.2004 - 06.2004
University Saad Dahlab Blida - Associate of Science, Computer And Information Sciences
10.1999 - 06.2003
robotic
building some Rc Drone's
building Rc Car's
some raspberry pi Project's
robotic
building some Rc Drone's
building Rc Car's
some raspberry pi Project's