Hamza Maldonado
The Bronx,NY
Summary
Sales professional with a strong history at Dollar Tree, specializing in customer service and relationship management. Achievements include significant improvements in customer satisfaction and sales revenue through strategic problem-solving and efficient cash handling. Experienced in staff training and execution of sales strategies, promoting teamwork and collaboration.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Associate
Dollar Tree Brooklyn, New York
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Owner a CEO
Globalsouljah Hamza Non-profit Organization
Brooklyn, New York
2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Regional District District Manager of Operations
All Tools, and Attraction New York City
Manhattan, NY
2015 - 2016
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
Counselor Group Facilitator
Fortune Society
New York City
03.2006 - 10.2006
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
Education
Psychology 101 , Sociology American Government,
New York City Education Department
Queens, NYMath And Social Studies
New York State University
Albany, NY01.2014
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Meeting deadlines
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Sales training
- Payment processing
- Inventory tracking
- Sales development
- Building rapport
- Inventory control
- Policy and procedure adherence
- Merchandise display
Accomplishments
Took 150 courses related to college credits and other academic skills courses have transcript. I’m also a civilized leader in the advocate for New York City and court litigator I owe a nonprofit organization dedicated to the wrongly incarcerated. I’m a book writer and currently I’m involved in bringing new bills before Congress and change existing laws to prevent wrongfully incarceration.
Certification
I have my OSHA 30 my OSHA 10 hour safety OSHA four hour scaffolding and my flag is ocean ID for transportation safety
Timeline
Counselor Group Facilitator
Fortune Society
03.2006 - 10.2006
Sales Associate
Dollar Tree Brooklyn, New York
Owner a CEO
Globalsouljah Hamza Non-profit Organization
2019 - Current
Regional District District Manager of Operations
All Tools, and Attraction New York City
2015 - 2016
Psychology 101 , Sociology American Government,
New York City Education Department
Math And Social Studies
New York State University