Summary
Overview
Work History
Skills
Languages
Timeline
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Hana Afewerqi

Columbus,OH

Summary

Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Overview

14
14
years of professional experience

Work History

Banquet Server

Hilton
Columbus, Ohio
05.2015 - Current
  • Demonstrated ability to manage multiple tasks in a fast-paced environment while delivering exceptional guest service.
  • Responsible for setting up, breaking down, and maintaining banquets, while functioning in an efficient, timely manner.
  • Familiar with all service protocols, and demonstrated knowledge of food and beverage service.

Room service

Hilton
Columbus, Ohio
08.2015 - 11.2018
  • Delivered requested items to guest rooms, with a focus on accuracy and promptness.
  • Handled payment transactions efficiently, ensuring correct change, and receipt.
  • Assisted in special event setups, including room decorations, and menu planning.

Server

City Max Hotel
Dubai
05.2011 - 01.2015
  • Ensured quality service for up to 50 guests with no order mistakes.
  • Mediated problematic situations and managed to solve all issues of any kind.
  • Provided exceptional customer service to enhance guest dining experiences.

Skills

  • Event setup
  • Food service
  • Beverage pairing
  • Payment processing
  • Order accuracy
  • Hospitality management
  • Time management

Languages

English
Professional
Amharic
Professional
Tigringna
Professional

Timeline

Room service

Hilton
08.2015 - 11.2018

Banquet Server

Hilton
05.2015 - Current

Server

City Max Hotel
05.2011 - 01.2015

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Hana Afewerqi