Hana Dratch
Nashua,NH
Summary
Dynamic and dedicated professional with a strong background in customer service at Jeannotes Market. Demonstrated exceptional issue resolution and attention to detail, enhancing customer loyalty. Proven ability to operate cash registers accurately while maintaining integrity and fostering team collaboration. Committed to delivering outstanding customer experiences through effective communication and empathy.
Offering strong communication and organizational skills, eager to learn and develop in the retail environment. Delivers the ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in a Pool guard role.
Overview
2
2
years of professional experience
Work History
Cashier
Jeannotes Market
07.2022 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Nashua High School North
Nashua, NH06-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer relations
- Written and verbal communication
- Issue resolution
- Staff training
- ID verification
- Attention to detail
Student at Merrimack College studying Health Science
I am a current student at Merrimack College, getting my BS degree in Health Sciences. I know how to communicate professionally with adults and the people around me because of the classes I have taken.
Timeline
Cashier
Jeannotes Market
07.2022 - 03.2024
High School Diploma -
Nashua High School North
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