Hanah Patience Timta
Austin,TX
Summary
Dependable fine dining liason successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Fine Dining Server
Tillies
08.2023 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Executive Administrative Assistant
Gablink Medical Services
08.2021 - 07.2023
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Organized and updated schedules for executives.
Fine Dining Server
Emery
12.2020 - 08.2021
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
- Rolled silverware, set up tables and polished glassware and silverware.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Lydia's On Ludlow
Lydia's On Ludlow
08.2017 - 02.2019
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Hostess
Postmark
08.2017 - 07.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Bachelor of Science - Biological Sciences
University of Cinicinnati
Cincinnati, OH12.2023
Skills
- Customer Service
- Report Analysis
- Database Organization
- Staff Management
- Table Turnover Skills
- Place Settings
- Billing and Payment Processing
- Transaction Processing
Timeline
Fine Dining Server
Tillies
08.2023 - Current
Executive Administrative Assistant
Gablink Medical Services
08.2021 - 07.2023
Fine Dining Server
Emery
12.2020 - 08.2021
Lydia's On Ludlow
Lydia's On Ludlow
08.2017 - 02.2019
Hostess
Postmark
08.2017 - 07.2018
Bachelor of Science - Biological Sciences
University of Cinicinnati
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