Hane Mareme
Houston,TX
Summary
Proven track record in enhancing customer satisfaction and loyalty at Walmart, leveraging exceptional communication and multitasking skills. Expert in managing high-stress situations and resolving conflicts, leading to increased repeat business. Demonstrated ability in cash handling and fostering a positive work environment, significantly improving team morale and operational efficiency.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Senegalese Hair Braiding
07.2019 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative
Walmart
12.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager, Customer Service
Root African Hair Braiding
03.2017 - 11.2018
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
Education
Associate Of Arts - Government
Houston Community College
Houston, TXHigh School Diploma -
Lycée Georges Mabignath
Skills
- Customer Service
- Time Management
- Listening Skills
- Communication Skills
- Cash Handling
- Multitasking Skills
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Senegalese Hair Braiding
07.2019 - 08.2024
Customer Service Representative
Walmart
12.2018 - 05.2019
Assistant Manager, Customer Service
Root African Hair Braiding
03.2017 - 11.2018
High School Diploma -
Lycée Georges Mabignath
Associate Of Arts - Government
Houston Community College
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