Hanen Aldhalmi
Dearborn Heights,MI
Summary
Dynamic professional with a proven track record in customer service and cash handling, demonstrated at Comerica Bank and other notable employers. Skilled in fostering client relationships and enhancing transaction efficiency, achieving notable increases in customer satisfaction. Excels in teamwork, problem-solving, and maintaining meticulous financial accuracy, contributing to superior service delivery and operational success.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in most roles.
Overview
3
3
years of professional experience
Work History
Sales Associate
Ulta Beauty Inc.
Livonia, MI
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
In Home Caregiver
ProCare Unlimited
Southfield, MI
08.2021 - Current
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Assisted disabled clients to support independence and well-being.
Vault Teller
Comerica Bank
Westland, MI
11.2023 - 12.2024
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Properly processed deposits, withdrawals and payments for average of Number customers daily.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
- Maintained a reliable and up-to-date knowledge of compliance regulations and cash handling best practices by participating in ongoing professional development opportunities.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
Cashier
Yaseen Dollar Deluxe
Detroit, MI
04.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor Of Literature - Arts Education
Henry Ford College
Dearborn, MIMaster Of Psychology - Psychology
University of Michigan, Dearborn
Dearborn, MISkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Goal oriented
- Exceptional customer service
- Problem-solving
- Multi-tasking strength
- Money handling
- Cash handling
- Flexible schedule
- Outgoing personality
- Cash handling accuracy
- Client service
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Ulta Beauty Inc.
10.2024 - Current
Vault Teller
Comerica Bank
11.2023 - 12.2024
Cashier
Yaseen Dollar Deluxe
04.2022 - 07.2022
In Home Caregiver
ProCare Unlimited
08.2021 - Current
Bachelor Of Literature - Arts Education
Henry Ford College
Master Of Psychology - Psychology
University of Michigan, Dearborn