Haneul Yi
Converse
Summary
Dynamic professional with extensive experience in customer service and fulfillment roles, including at Amazon. Proven track record in enhancing guest engagement and upselling techniques. Skilled in Microsoft Excel and conflict resolution, consistently achieving high customer satisfaction rates. Adept at team management and problem-solving, driving operational excellence and ensuring quality standards.
Overview
4
4
years of professional experience
Work History
Server
IHOP
Selma
08.2025 - Current
- Providing great customer service to guests
- Serving food and making sure it is of quality and up to standard
- Making sure the restaurant is cleaned and sanitized
Server
Two Pocha
Selma
01.2025 - Current
- Providing great customer service to guests
- Serving food and making sure it is of quality and up to standard
- Making sure the restaurant is cleaned and sanitized
Server
Koreana Restaurant
San Antonio
10.2024 - 01.2025
- Providing great customer service to guests
- Serving food and making sure it is of quality and up to standard
- Making sure the restaurant is cleaned and sanitized
Server
Kim’s Galbi
San Antonio
06.2024 - 10.2024
- Providing great customer service to guests
- Serving food and making sure it is of quality and up to standard
- Making sure the restaurant is cleaned and sanitized
Fulfillment Associate
Lowe’s
Warren
03.2024 - 05.2024
- Picking online orders
- Packing and wrapping orders
- Moving shipments by date and making sure they leave on time
Store Associate
Aldi’s
Raleigh
04.2023 - 02.2024
- Making sure we scanned items at a fast pace while ensuring good service.
- Stocking items and throwing out products that are past due
- Cleaning and sanitizing the store and making sure everything is in its right place
Sandwich Artist
Subway
Randolph AFB
01.2023 - 03.2023
- Making sandwiches for customers
- Cleaning and sanitizing the restaurant
- Practicing good communication and customer service skills
Fulfillment Associate
Target
Selma
10.2022 - 01.2023
- Helping customers on the floor, practicing good customer service skills
- Picking online orders in a timely fashion
- Cleaning sections after there are no online orders
Sortation Associate
Amazon
San Antonio
06.2022 - 10.2022
- Sorting packages by destination
- Picking orders by shipment dates and making sure they leave on time
- Packaging online orders in a timely fashion
Education
Bachelor's - Computer Science
San Antonio College
San Antonio, TX12.2025
Judson High School
Converse, TX05.2020
Skills
- Customer Service
- Team Management
- Microsoft Excel/ Word
- Conflict Resolution
- Guest engagement
- Upselling techniques
- Exceptional customer service
- POS operation
- Food inspection
- Dining customer service
- Strong work ethic
- Customer service
- Problem solving
Timeline
Server
IHOP
08.2025 - Current
Server
Two Pocha
01.2025 - Current
Server
Koreana Restaurant
10.2024 - 01.2025
Server
Kim’s Galbi
06.2024 - 10.2024
Fulfillment Associate
Lowe’s
03.2024 - 05.2024
Store Associate
Aldi’s
04.2023 - 02.2024
Sandwich Artist
Subway
01.2023 - 03.2023
Fulfillment Associate
Target
10.2022 - 01.2023
Sortation Associate
Amazon
06.2022 - 10.2022
Bachelor's - Computer Science
San Antonio College
Judson High School