Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hang Nguyen

Port Angeles,WA

Summary

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Walgreens
07.2022 - 04.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Handled billing and payment issues by following guidelines and resolving disputes.

Cosmetic Production Associate

Elevation Labs
07.2020 - 06.2022
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Organized work to meet demanding production goals.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.

Education

High School Diploma -

Trung An High School
Vietnam
05-1989

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Stock replenishment
  • Complex Problem-solving
  • POS system operation
  • Refunds and exchanges
  • Inventory control
  • Regulatory compliance
  • Product merchandising
  • Calm under pressure

Languages

Vietnamese
Native or Bilingual

Timeline

Customer Service Associate

Walgreens
07.2022 - 04.2025

Cosmetic Production Associate

Elevation Labs
07.2020 - 06.2022

High School Diploma -

Trung An High School

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Hang Nguyen