Hani Ahmed
Federal way
Summary
Organized and communicative professional with experience working in fast-paced, collaborative environments. Skilled at managing multiple tasks, meeting deadlines, and contributing to team objectives. Currently seeking to transition into a new field, leveraging strong transferable skills to drive success and adapt to new challenges. Passionate about continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Highline College
01.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Daycare Teacher
Kids Korner Daycare
08.2024 - 03.2025
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
Customer Service Representative
Walmart
03.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Education
Associate of Arts - Biology
Highline College
Seattle, WA06-2025
High School Diploma -
Decatur High School
Federal Way, WA06-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Front office management
- Initiative-taking
- File management
- Researching skills
Languages
English
Native or Bilingual
Somali
Native or Bilingual
Tswana
Professional Working
Timeline
Front Desk Receptionist
Highline College
01.2025 - Current
Daycare Teacher
Kids Korner Daycare
08.2024 - 03.2025
Customer Service Representative
Walmart
03.2023 - 11.2023
Associate of Arts - Biology
Highline College
High School Diploma -
Decatur High School
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