Hanna Barny
Olive Branch,United States
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company, and employee needs. Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with the organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
5
5
years of professional experience
Work History
Manager on Duty
Petsuites
Collierville, TN
09.2024 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Representative
PetSuites
Bartlett, TN
10.2023 - 09.2024
- Currently working as a Customer Service Representative at PetSuites, where I manage customer inquiries and reservations, ensuring a positive experience for pet owners. I handle customer feedback and resolve issues promptly, maintain accurate records, and coordinate with team members to deliver exceptional service. I also assist in maintaining a clean and safe environment for pets and customers alike.
Retail Cashier
Amy’s Hallmark
TN
12.2022 - 05.2023
- At Amy’s Hallmark, I efficiently handled customer transactions and provided exemplary service at the checkout counter. I maintained a clean and organized workspace, ensured the accuracy of cash register operations, and restocked merchandise as needed. My role also involved assisting customers with their inquiries, offering product recommendations, and ensuring a pleasant shopping experience.
Food Service Worker, Retail Cashier, Ride Operator
Land of Make Believe
Hope, NJ
05.2022 - 09.2022
- - Maintained clean, trash-free workspaces to maximize productivity and safety.
- - Greeted customers at the counter to fulfill requests and answer questions.
- - Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- - Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- - Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- - Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas.
- - Made food according to standard recipes with requested changes for customer satisfaction.
- - Learned other teammates' work tasks to train as a backup.
Shift Lead
Baskin Robbins
Murfreesboro, TN
04.2021 - 01.2022
- - Delegated tasks to employees and monitored activities and task completion.
- - Resolved customer complaints and reported issues to senior management.
- - Completed opening and closing duties to facilitate business operations.
- - Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
- - Managed and mentored staff members.
Cashier
Little Caesars
Murfreesboro, TN
11.2020 - 04.2021
- - Operated cash register, collected payments, and provided accurate change.
- - Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- - Wiped down counters and conveyor belts to remove debris and maintain cleanliness.
- - Worked closely with front-end staff to assist customers.
- - Processed sales transactions to prevent long customer wait times.
- - Accepted cash and credit card payments, issued receipts, and provided change.
Education
High School Diploma - undefined
Siegel High School
Murfreesboro, TN07.2021
Skills
- Operational oversight
- Customer service excellence
- Risk management
- Compliance adherence
- Team leadership and training
Timeline
Manager on Duty
Petsuites
09.2024 - Current
Customer Service Representative
PetSuites
10.2023 - 09.2024
Retail Cashier
Amy’s Hallmark
12.2022 - 05.2023
Food Service Worker, Retail Cashier, Ride Operator
Land of Make Believe
05.2022 - 09.2022
Shift Lead
Baskin Robbins
04.2021 - 01.2022
Cashier
Little Caesars
11.2020 - 04.2021
High School Diploma - undefined
Siegel High School