Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Marrero

Winter Garden,FL

Summary

Driven professional with strong customer service and conflict management skills. Experienced in supervising operations and enhancing team performance to exceed customer satisfaction.

Overview

2
2
Languages
3
3
years of professional experience

Work History

Manager on Duty

Carpihogar J&J CORP
Winter Park, Florida
01.2024 - Current
  • Supervised daily operations and staff performance at Carpihogar J&J CORP., ensuring efficient service delivery.
  • Delivered excellent service and attention to customers in person and via phone, enhancing customer experience.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed inventory levels by ordering supplies, supporting seamless operational flow.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Front Service Clerk

Publix
Winter Garden, Florida
03.2025 - 06.2026
  • Welcomed customers politely and helped with questions and service needs.
  • Resolved customer concerns with patience and clear communication, fostering trust and satisfaction.
  • Delivered friendly customer support and answered service questions.
  • Resolved customer complaints with calm communication and empathy.
  • Collaborated with team members to enhance customer experience through effective service strategies.
  • Engaged positively with customers, enhancing experience and building service satisfaction and trust.
  • Careful complaint handling helped maintain calm, professional service.

Education

Associate of Science - Mechanical Engineering

Valencia College
Orlando, FL
05-2027

High School Diploma -

Horizon Highschool
Winter Garden, FL
05-2025

Skills

  • Customer service
  • Operational oversight
  • Inventory control
  • Operational planning
  • Vendor management
  • Project management
  • Workflow optimization
  • Staff training
  • Problem solving
  • Team collaboration
  • Conflict management

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Front Service Clerk

Publix
03.2025 - 06.2026

Manager on Duty

Carpihogar J&J CORP
01.2024 - Current

Associate of Science - Mechanical Engineering

Valencia College

High School Diploma -

Horizon Highschool
Juan Marrero