Driven professional with strong customer service and conflict management skills. Experienced in supervising operations and enhancing team performance to exceed customer satisfaction.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Manager on Duty
Carpihogar J&J CORP
Winter Park, Florida
01.2024 - Current
Supervised daily operations and staff performance at Carpihogar J&J CORP., ensuring efficient service delivery.
Delivered excellent service and attention to customers in person and via phone, enhancing customer experience.
Exceeded customer satisfaction by finding creative solutions to problems.
Managed inventory levels by ordering supplies, supporting seamless operational flow.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Front Service Clerk
Publix
Winter Garden, Florida
03.2025 - 06.2026
Welcomed customers politely and helped with questions and service needs.
Resolved customer concerns with patience and clear communication, fostering trust and satisfaction.
Delivered friendly customer support and answered service questions.
Resolved customer complaints with calm communication and empathy.
Collaborated with team members to enhance customer experience through effective service strategies.
Engaged positively with customers, enhancing experience and building service satisfaction and trust.
Careful complaint handling helped maintain calm, professional service.