Hanna Fleming
Orlando,FL
Summary
Professional and knowledgeable offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
3
3
years of professional experience
Work History
Receptionist
Personal Injury Attorney Dan Newlin
07.2024 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Receptionist Administrator
Pristine Spa
06.2023 - 06.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Realtor
Future Home Realty
04.2021 - 06.2022
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
Education
Bachelor of Arts - Psychology
Belarusian State Pedagogical University
Minks, Belarus06.2015
Skills
- Project Coordination
- Administrative Support
- Verbal and written communication
- Customer/Client relations
- Analytical Thinking
Languages
Russian
Native or Bilingual
English
Full Professional
Timeline
Receptionist
Personal Injury Attorney Dan Newlin
07.2024 - Current
Receptionist Administrator
Pristine Spa
06.2023 - 06.2024
Realtor
Future Home Realty
04.2021 - 06.2022
Bachelor of Arts - Psychology
Belarusian State Pedagogical University
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