Hanna Lane
Santee,CA
Summary
Positive and dependable, with a proven track record at On The Border, I excel in multitasking and exceptional customer service. Demonstrated ability to enhance guest experiences and maintain high-quality standards during peak periods. Skilled in cash handling and fostering positive guest engagements, contributing significantly to workplace efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Server
On The Border
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Host
On The Border
02.2022 - 06.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Office Assistant Intern
Santana High School
09.2021 - 06.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Proofread papers, letters and marketing materials to identify mistakes for quality control.
- Assisted with daily office tasks, contributing to a well-run work environment.
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Improved office efficiency by maintaining and organizing digital and physical files.
Education
Business
Grossmont College
El Cajon, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Calm demeanor
- Multitasking Abilities
Languages
Spanish
Timeline
Server
On The Border
07.2024 - Current
Host
On The Border
02.2022 - 06.2024
Office Assistant Intern
Santana High School
09.2021 - 06.2022
Business
Grossmont College