Hanna Lentz
Holland
Summary
Experienced with managing retail and food service operations and leading shift teams to achieve business goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Bakery Manager
Bowerman Blueberries Farm Market
Holland, MI
09.2022 - 04.2026
- Assisted in managing daily bakery operations and staff scheduling.
- Created new regular and seasonal product offerings.
- Fulfilled large bakery orders while maintaining high quality standards
- Assisted in the creation of and led the summer pizza program
- Collaborated with team members in both bakery and retail to ensure efficient workflow and communication
- Trained new hires on proper techniques and safety protocols in the bakery and pizza area
Assistant Manager
Cottage Inn Pizza
Allendale, MI
09.2019 - 08.2022
- Supervised staff to ensure efficient daily operations and excellent customer service.
- Managed inventory levels, ensuring stock availability for menu items and supplies.
- Assisted in scheduling shifts to optimize labor costs and maintain service quality.
- Assisted in all daily tasks of the general manager, including hiring, ordering, and time management
Manager
Dansville Mercantile
Dansville, MI
06.2016 - 08.2019
- Ensured high standards of store presentation and customer engagement to enhance customer experience.
- Evaluated staff performance and implemented solutions to improve operational efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coordinated team schedules and assigned tasks to maximize staff effectiveness.
Education
High School Diploma -
Dansville High School
Dansville, MI05-2016
Some College (No Degree) - Film And Video Production
Grand Valley State University
Allendale, MIUniversity Transfer - General Studies
Lansing Community College
Lansing, MISkills
- Product marketing
- Recipe development
- Customer Service
- Cost control
- POS systems
- Order management and fulfillment
- Staff training
- Team collaboration
Certification
- ServSafe Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Bakery Manager
Bowerman Blueberries Farm Market
09.2022 - 04.2026
Assistant Manager
Cottage Inn Pizza
09.2019 - 08.2022
Manager
Dansville Mercantile
06.2016 - 08.2019
Some College (No Degree) - Film And Video Production
Grand Valley State University
University Transfer - General Studies
Lansing Community College
High School Diploma -
Dansville High School