HANNA M U KANYUUMBO
Florida,US
Summary
I am, aiming to become a professional through international experience that improves one's life in the hospitality sector.
I am a dynamic and highly motivated woman, flexible and very fast to any working environment. I portray more than 5 years of working experience in the hospitality industry and I'm still open and willing to learn and grow with in your company.
Overview
8
8
years of professional experience
Work History
Front Office Assistant
Namibia Wildlife Resort
02.2021 - 06.2023
- Create a positive office atmosphere by being the face and voice of the company, answering the phone, and attending to in-house clients.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
Waitress/Bartender
Namibia Wildlife Resort
02.2021 - 06.2023
- Providing excellent waitress services by taking customers' orders and delivering food and beverages
- Work directly with customers by mixing and serving drink orders.
- Maximized table turnover rate with timely seating of new customers and effective coordination with the kitchen staff.
- Maintained a clean and organized dining area, ensuring a comfortable atmosphere for all patrons.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
J-1 SERVER
HUNTERS RUN COUNTRY CLUB
09.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
J-1 TAKE OUT SERVER
HUNTERS RUN COUNTRY CLUB
09.2023 - Current
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for orders.
Waitress
Namibia Wildlife Resort
09.2017 - 02.2021
- Providing excellent waitress services by taking customers' orders and delivering food and beverages.
Data Capturer/Promoter/ Call Centre
Broll Namibia
03.2016 - 07.2016
- Input of data capture, the contact details of the customers who participated in competitions
- Demonstrated and explained services to customers to persuade them to partake in competition.
- Excellent communication skills, both verbal and written.
- Answering inbound calls, evaluating problems and complaints of the callers.
Education
CERTIFICATE - Basic receptionist and office skills
LINGUA COLLEGE
Windhoek, Namibia07.2016
INTERNATIONAL COMPUTERS DRIVING LICENSE -
NAMCOL
Keetmanshoop, Namibia07.2015
Junior Secondary Certificate -
Hoerskool Karasburg
Karasburg, Namibia11.2014
Skills
- Computer/software: word processing, compilation of presentations and spreadsheet, file management, Windows Office
- Point-of-sale/point-of-service
- Guest Engagement
- Front-Of-House Display Creation
- Guest Relations Management
Websites
Additional Information
HUNTERS RUN COUNTRY CLUB
TEL: 561 721 6638
NAMIBIA WILDLIFE RESORTS
FISH RIVER CANYON HOBAS CAMP TEL: 063 683 446
NAMIBIA WILDLIFE RESORTS
AI-AIS HOT SPRINGS TEL: 063 683 676
BROLL NAMIBIA
CALL CENTRE TEL: +264 812 060 475
Languages
AFRIKAANS
Native or Bilingual
English
Full Professional
Timeline
J-1 SERVER
HUNTERS RUN COUNTRY CLUB
09.2023 - Current
J-1 TAKE OUT SERVER
HUNTERS RUN COUNTRY CLUB
09.2023 - Current
Front Office Assistant
Namibia Wildlife Resort
02.2021 - 06.2023
Waitress/Bartender
Namibia Wildlife Resort
02.2021 - 06.2023
Waitress
Namibia Wildlife Resort
09.2017 - 02.2021
Data Capturer/Promoter/ Call Centre
Broll Namibia
03.2016 - 07.2016
CERTIFICATE - Basic receptionist and office skills
LINGUA COLLEGE
INTERNATIONAL COMPUTERS DRIVING LICENSE -
NAMCOL
Junior Secondary Certificate -
Hoerskool Karasburg
Personal Information
Date of Birth: 05/29/96
Hobbies and Interests
- Traveling - (Stepping out of my own comfort zone to learn new things).
- Dancing - (Dancing isn't just fun, it's a social activity that teaches collaboration skills)
- Listening to Music - (Listening to music lowers stress and elevates your mood, it strengthens learning and memory abilities too)
Personal Information
Date of Birth: 05/29/96
Hobbies and Interests
- Traveling - (Stepping out of my own comfort zone to learn new things).
- Dancing - (Dancing isn't just fun, it's a social activity that teaches collaboration skills)
- Listening to Music - (Listening to music lowers stress and elevates your mood, it strengthens learning and memory abilities too)
Personal Information
Date of Birth: 05/29/96
Hobbies and Interests
- Traveling - (Stepping out of my own comfort zone to learn new things).
- Dancing - (Dancing isn't just fun, it's a social activity that teaches collaboration skills)
- Listening to Music - (Listening to music lowers stress and elevates your mood, it strengthens learning and memory abilities too)
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