Hanna Ortega
Palm Bay,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Dispatcher
Ammacore
04.2021 - 08.2023
- Received new orders, prepared documentation, and assigned personnel.
- Maintained updated and detailed records of calls in electronic database.
- Directed dispatching, routing, and tracking of field technicians.
- Monitored and tracked dispatch communication systems.
- Communicated with technicians and personnel to coordinate timely delivery of services.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Managed conflict resolutions with technicians, clients, and customers to encourage professional relationships and promote respect.
- Assisted in resolving customer complaints and grievances.
- Managed customer accounts and invoicing.
Barista
Starbucks
04.2019 - 05.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and paid close attention to detail when crafting personalized beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
GED -
G. Holmes Braddock Senior High
Miami, FL08-2024
Skills
- Technician communication
- Database management
- Dispatch coordination
- Call handling
- Problem-solving
- Work order generation
- Attention to detail
- Closing tickets
- Training new hires
- Customer service
- Multitasking and organization
- Time management
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Dispatcher
Ammacore
04.2021 - 08.2023
Barista
Starbucks
04.2019 - 05.2021
GED -
G. Holmes Braddock Senior High
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