Hanna Robertson
Bear,DE
Summary
Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Shift Lead
Taco Bell
Bear, DE
05.2025 - Current
- Handle cash by counting registers for customer payments, and counting the safe at different periods of the day to verify the amount inside.
- Implemented inventory management procedures to reduce waste and improve stock levels.
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Communicate with the team on how to best keep the store working smoothly.
- Resolved customer complaints swiftly, enhancing overall dining experience.
Assistant Manager
Moe’s Southwest Grill
Bear, DE
04.2024 - 05.2025
- Ensured smooth store operations by placing accurate truck orders to maintain adequate product inventory
- Delivered helpful customer service in-store and over the phone, resolving order issues and answering catering inquiries.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily operations and ensured compliance with food safety standards.
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
Lead Supervisor
Rite Aid
Bear, DE
08.2023 - 03.2024
- Resolved customer issues by assisting with locating items and troubleshooting transaction problems.
- Provided exceptional customer service both in-store and over the phone, enhancing customer satisfaction.
- Supported the general manager in completing daily and seasonal store tasks to ensure operational efficiency.
- Processed hundreds of dollars daily by managing money orders and completing end-of-day cash deposits.
Education
Associate of Arts - Business Management
Indian River State College
Ft. Pierce, FL04-2019
High School Diploma -
Jensen Beach High School
Jensen Beach, FL05-2017
Skills
- Team motivation
- Guest service
- Customer service focus
- Conflict resolution
- Work delegation
- Workplace safety
- Employee training
- Rules enforcement
- Quality control
Certification
- ServSafe Certification License - 11/14/2030
- Sexual Harassment Prevention for Restaurants, Manager License - 11/30/2025
LANGUAGES
English
American Sign Language
Timeline
Shift Lead
Taco Bell
05.2025 - Current
Assistant Manager
Moe’s Southwest Grill
04.2024 - 05.2025
Lead Supervisor
Rite Aid
08.2023 - 03.2024
Associate of Arts - Business Management
Indian River State College
High School Diploma -
Jensen Beach High School