Hanna Schmalbeck
Manning,South Carolina
Summary
Proven leader with a track record of driving business growth at Habitat for Humanity Restore, adept at crisis intervention and fostering community relationships. Skilled in streamlining operations to enhance efficiency and implementing strategic visions for long-term success. Excels under pressure, demonstrating exceptional problem-solving and team management abilities.
Overview
18
18
years of professional experience
Work History
Manager
Acme Lowcountry Kitchen
Isle Of Palms, SC
08.2021 - 05.2024
- Responsible for weekly scheduling of 50 employees.
- Daily operations of a Trip Advisor Top 25 restaurant.
- Training & onboarding of new employees.
- Exceptional customer service.
- Certified in Servsafe.
- Problem solving.
Legal Assistant
Cangelosi Law Firm
Mount Pleasant, SC
12.2020 - 08.2021
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
Veterinary Assistant
Charleston Heights Veterinary Clinic
Charleston, SC
03.2020 - 12.2020
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Manager
Carolina Lanterns & Lighting
Mount Pleasant, SC
08.2016 - 03.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Purchasing.
- Fleet Management
- Forklift & ALA Lighting Specialist Certified.
- Management and scheduling of a staff of 10.
General Manager of Operations
Habitat for Humanity Restore
Mount Pleasant, SC
07.2006 - 07.2016
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Chaired monthly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Enhanced and redefined organizational structure to maintain competitive edge across our territory.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires and volunteers to fulfill business requirements.
- Supervised operations staff / volunteers and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external donors, local court systems community service programs and developed volunteer opportunities for local schools and The Dept. of Disabilities.
- Fleet Management
Education
Bachelor of Arts - Social Work
Southeast Missouri State University
Cape Girardeau, MO08.1992
Associate of Arts - Liberal Arts And General Studies
William Rainey Harper College
Palatine, IL05.1989
Skills
- Operations Management
- Team Leadership
- Resource Navigation
- Client documentation
- Client Advocacy
- Problem Solving
Timeline
Manager
Acme Lowcountry Kitchen
08.2021 - 05.2024
Legal Assistant
Cangelosi Law Firm
12.2020 - 08.2021
Veterinary Assistant
Charleston Heights Veterinary Clinic
03.2020 - 12.2020
Manager
Carolina Lanterns & Lighting
08.2016 - 03.2020
General Manager of Operations
Habitat for Humanity Restore
07.2006 - 07.2016
Bachelor of Arts - Social Work
Southeast Missouri State University
Associate of Arts - Liberal Arts And General Studies
William Rainey Harper College