Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hanna Serna

Fountain Valley,CA

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience

Work History

Store Manager

Dollar Tree
02.2025 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
  • Built positive relationships with customers to increase repeat business.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Merchandise Manager

Dollar Tree
05.2022 - 02.2025
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Generated reports on purchasing activities to support management decisions.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.

Cashier

Dollar Tree
02.2019 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Helped customers complete purchases, and locate items.

Inbound Receiver

Target
09.2019 - 02.2020
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Sorted and delivered materials to different work areas and staff.

Education

High School Diploma -

Fountain Valley High School
Fountain Valley, CA
06-2019

Skills

  • Exceptional customer service
  • Relationship building and management
  • Store opening and closing
  • Cash management
  • Team leadership
  • Outstanding communication skills
  • Accurate cash handling
  • Focused on customer satisfaction
  • Meticulous attention to detail

Timeline

Store Manager

Dollar Tree
02.2025 - Current

Merchandise Manager

Dollar Tree
05.2022 - 02.2025

Inbound Receiver

Target
09.2019 - 02.2020

Cashier

Dollar Tree
02.2019 - 05.2022

High School Diploma -

Fountain Valley High School

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Hanna Serna