HANNA STSIAPANAVA
Austin,TX
Summary
Dedicated and physically fit candidate pursuing a career in firefighting. Skilled in teamwork, leadership, and communication, with experience in high-pressure environments as a server, delivery driver, and customer service professional. Certified in CPR and First Aid, with a strong commitment to community service and safety. Experienced runner and rock climber, demonstrating endurance, perseverance, and mental toughness.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
SamiSumeli Restaurant
Cedar Park, TX
04.2025 - Current
- Deliver attentive customer service in a fast-paced, team-oriented environment.
- Coordinate with kitchen and staff to ensure accuracy and efficiency under pressure.
- Maintain high energy and professionalism during long shifts.
Delivery Driver
Amazon
Austin, TX
07.2023 - 04.2025
- Safely loaded, transported, and delivered packages on time.
- Provided excellent customer service while working independently.
- Maintained accuracy under time pressure and physical demands.
Customer Service Representative
VFS Global
Minsk, Belarus
06.2016 - 05.2019
- Resolved customer inquiries and service issues efficiently.
- Trained and mentored new employees on policies and procedures.
- Ensured compliance with security and safety standards.
Restaurant Manager
Italian Restaurant
Minsk, Belarus
06.2015 - 05.2016
- Supervised, trained, and motivated staff for peak performance.
- Ensured smooth operations during high-demand shifts.
Server
Italian Restaurant
Minsk, Belarus
12.2013 - 05.2015
- Delivered customer-focused service in a fast-paced environment.
Education
Bachelor of Science - Economics
Belarus State Economic University
Minsk, Belarus05.2019
BBA - Customs Affairs
Belarusian National Technical University
Minsk, Belarus06.2015
Skills
- Customer service
- Physical fitness
- Multitasking and organization
- Team management
- Effective communication
- Bilingual communication
Certification
- Adult, Child & Baby First Aid/CPR/AED, American Red Cross, 05/2024
- Front End Web & Mobile Development Bootcamp, Nucamp, 01/2023
- Web Development Fundamentals Bootcamp, Nucamp, 06/2022
Languages
English
Professional
Russian
Native/ Bilingual
Polish
Elementary
Timeline
Server
SamiSumeli Restaurant
04.2025 - Current
Delivery Driver
Amazon
07.2023 - 04.2025
Customer Service Representative
VFS Global
06.2016 - 05.2019
Restaurant Manager
Italian Restaurant
06.2015 - 05.2016
Server
Italian Restaurant
12.2013 - 05.2015
Bachelor of Science - Economics
Belarus State Economic University
BBA - Customs Affairs
Belarusian National Technical University
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