Hanna Williams
Lakeland
Summary
Passionate and hardworking job seeker with strong communication and customer service skills. Very eager to help team build and achieve company goals, following through with every task that lies ahead. Seeking to maintain full-time or part-time position that offers challenges utilizing skills, time management and problem-solving skills. Organized and dependable candidate excels at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Able to work exceptionally well under stress, reassuring coworkers and clients/guests in the process of fulfilling duties.
Overview
7
7
years of professional experience
Work History
Server
Harry’s Seafood Bar And Grille
Lakeland, FL
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Reservation Agent
Streamsong
Bowling Green, FL
08.2023 - 11.2023
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
To-Go Specialist
Darden Restaurants, Olive Garden
Lakeland, FL
09.2019 - 06.2023
- Evaluated customer needs through surveys and adjusted to all different feedbacks for better quality improvements.
- Followed all company guidelines to assure that guests orders went out accurately and on time.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Developed and managed relationships with key clients and partners to drive growth.
- Raised accuracy and on-time goal percentage to 99% and maintained this percentage for 5 months.
- Gives constructive feedback to team members helping maintain accuracy and on-time scores.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops
Gymnastics Coach
Gym Etc.
Lakeland, FL
06.2017 - 08.2019
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Developed relationships with clients to provide ongoing support and encouragement.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Allowed clients to continue some skills at home for further practice to progress into a higher class.
Education
High School Diploma -
Mckeel Academy of Technology
Lakeland, FL05.2019
Skills
- Team Goals
- Loyalty Building
- Train Employees
- Communication
- Strategic Planning
- Providing Feedback
- Leadership
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Cleanliness standards
- Memory retention
- Food Running
Timeline
Server
Harry’s Seafood Bar And Grille
12.2023 - Current
Reservation Agent
Streamsong
08.2023 - 11.2023
To-Go Specialist
Darden Restaurants, Olive Garden
09.2019 - 06.2023
Gymnastics Coach
Gym Etc.
06.2017 - 08.2019
High School Diploma -
Mckeel Academy of Technology