Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Abney

Summary

Corporate aviation professional with expertise in ensuring passenger safety, comfort, and satisfaction. Strong focus on team collaboration and adaptability to evolving needs, delivering exceptional service in high-stakes environments. Skilled in in-flight service, emergency response, and premium customer care, consistently achieving results. Reliable and flexible, always ready to meet and exceed expectations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Flight Attendant

STA Jets
10.2023 - Current
  • FACTS certified
  • BBJ emergency evacuation certified
  • Punctuality and attention to detail
  • Navigating client interactions
  • Build a strong reputation and commitment
  • Strive for perfections with precise execution
  • Order quality catering from local businesses
  • Complete trip feedback forms and manage expenses
  • Communicate with dispatch, pilots and grounds team
  • Ensure productive and positive communication before, during and after trips, with crew, dispatch, clients and FBO(s)
  • Create a visually pleasing entry table for clients
  • Work with brokers to set up requested decorations
  • Cultivate new and clean boarding snacks for passenger's
  • Successfully aided in an emergency landing with all passenger's and crew safe
  • Ensure open and honest communication with clients as well as team members at all times

Lead Design Consultant

Sawdust Art Festival
06.2023 - Current
  • Head of design over four different departments
  • While maintining my design role I also cohead the wine tasting department
  • Visually improve muliple areas
  • Work to collaborate with other departments

Server

Duckworth's Grill and Taphouse
03.2022 - 02.2023
  • Aided in the smooth service for customers
  • Helped maintain a calm environment in stressful situations
  • Created friendly environment for coworkers and customers
  • Helped in other areas in order to keep the shift running smoothly

Manager

Jinya Ramen Bar
06.2021 - 01.2022
  • Ensured all customers were satisfied
  • Held/ran leadership meetings and personal meetings
  • Created weekly assignment and schedules
  • Followed standard work checklists
  • Gave feedback to team members
  • Created positive relationships with customers
  • Ensured proper company standards were met
  • Organized and created healthy office space which aided in successful shifts

Shift Leader and Server

Jinya Ramen Bar
06.2021 - 09.2021
  • Helped direct positive work flow
  • Held/ran leadership meetings and personal meetings
  • Ensured all food was up to standard before meeting the table
  • Followed standard work checklists
  • Gave feedback to team members
  • Created positive relationships with customers
  • Ensured proper company standards were met
  • Delivered excellent service
  • Excelled above the call of duty

Assistant Manager

Amazon
04.2020 - 05.2021
  • Inventory management
  • Held/ran leadership meetings and personal meetings
  • Created weekly assignment schedules
  • Followed standard work checklists
  • Gave feedback
  • Conquered tough conversations
  • Partnered with support groups
  • Assigned projects when given ambiguous direction

Fulfillment Associate

Amazon
09.2019 - 04.2020
  • Loaded trailers and departed them
  • During the holidays in 2019 there was only 1 late departure
  • Placed as Process Guide, led the shift to 45% improvement on dock rate
  • Ambassador

Education

Associate of Science - Psychology

Central Piedmont Community College
Charlotte, NC
12.2024

Psychology

Chaffey College
Rancho Cucamonga, CA
12.2019

Skills

  • Customer service
  • Food service
  • Communication skills
  • Time management
  • Documentation review
  • Leadership
  • First aid
  • Attention to detail
  • Strong work ethic
  • Reliability and punctuality
  • Professional appearance
  • Safety procedures

Certification

  • CPR
  • Part-91 Training
  • Part-135 Training
  • Boeing Jet Emergency door training

Timeline

Flight Attendant

STA Jets
10.2023 - Current

Lead Design Consultant

Sawdust Art Festival
06.2023 - Current

Server

Duckworth's Grill and Taphouse
03.2022 - 02.2023

Manager

Jinya Ramen Bar
06.2021 - 01.2022

Shift Leader and Server

Jinya Ramen Bar
06.2021 - 09.2021

Assistant Manager

Amazon
04.2020 - 05.2021

Fulfillment Associate

Amazon
09.2019 - 04.2020

Psychology

Chaffey College

Associate of Science - Psychology

Central Piedmont Community College

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