Hannah Ahmad
Stanton Optical
Gresham,OR
6
years of professional experience
Dynamic customer service professional with over eleven years of experience. skilled in engaging with diverse customer base. Thriving in team environments of all sizes. A strong commitment to following directions and a passion for continuous learning have fostered a versatile skill set that effectively supports various roles while pursuing academic goals. Proficient in multitasking and troubleshooting, with a proactive approach to problem-solving that includes seeking answers through inquiry and research. I hold a business degree in Administration/Human Resources from Mt. Hood Community College and a filing clerk certification. I am ready to contribute these valuable qualifications to your organization.
Work History
Assistant Manager
4 Months- Drove sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience.
- Assisted Sales Manager by acting as Manager on duty to resolve customer issues and enhance satisfaction.
- Executed customer repairs, assembled lenses into frames, and edged stock lenses to ensure timely and accurate delivery of eyeglasses.
- Maintained brand standards in lab area, notifying management of equipment malfunctions and order discrepancies.
- Optimized inventory management practices to minimize stockouts while reducing excess inventory carrying costs.
- Answered phones, ordered inventory products, and organized workplace.
Central scheduling
6 Months- Receive incoming calls and schedule, change, cancel, and confirm patients' appointments for initial evaluation, exams, tests
- Gathered and verified patient information to ensure accuracy and up-to-date records in practice's medical system, supporting effective patient care.
- Maintained efficient call flow to minimize wait times, improving overall patient satisfaction during scheduling.
- Investigated and resolved scheduling discrepancies and conflicts
- Coordinate work with back staff, front desk to work out any scheduling issues
Lead
9 Months- Trained and managed customer service employees, enhancing team knowledge of job and inventory responsibilities
- Addressed customer inquiries and provided effective solutions, boosting customer satisfaction.
- Delivered customer service with professionalism, contributing to a positive service environment.
- Handled large amounts of cash, made accurate change, prepared daily reports and money drops.
- Exhibited personal responsibility by taking ownership of assigned projects and ensuring timely completion.
- Managed inventory levels, ensuring accuracy in stock counts and timely replenishment.
Customer Service Representative (Temporary Assignment)
1 Month- Answered numerous customer calls daily to resolve inquiries
- Assisted customers in troubleshooting workout equipment issues
- Created sales and return orders to streamline order processing
- Developed detailed customer profiles to enhance service delivery
- Managed call transfers to ensure customers reached the correct department
Office Manager -Assistant
5 Months- Organized the office, Inventoried, and ordered equipment as needed
- Updated customers on vehicle status to enhance communication and customer satisfaction
- Scheduled appointments for inspections
- Entered returned cars into data system
- Ordered office equipment and maintained inventory.
- Managed office operations, including copying and scanning, to ensure smooth workflow
- Clarified repair processes to customers in person and over the phone, improving understanding and trust
- Explained in person and over the phone details of the process of how things go with fixing a car.
Office Assistant-Intern
5 Months- Utilized MS Excel and Access for accurate data entry, ensuring information integrity
- Clarified program qualifications and application processes for students and clients in person and over the telephone, enhancing understanding
- Sorted and categorized files, documents, and office supplies for efficient access.
Education
Graduate
Associates - Administration Human Resources & Filing Clerk
Skills
Customer relations
Team management
Employee training
Cash management
Operational organization
Sales analysis
Problem-solving
Decision-making
Conflict resolution
Time management
Multitasking
Adaptability and flexibility
Timeline
Assistant Manager
Stanton Optical
04.2024 - 08.2024Read More
Central scheduling
Eye health Northwest
10.2023 - 04.2024Read More
Lead
Nectar
06.2022 - 03.2023Read More
Customer Service Representative (Temporary Assignment)
Nautilus- Vancouver WA- express employment
03.2022 - 04.2022Read More
Office Manager -Assistant
ABRA Auto Body & Glass
07.2019 - 12.2019Read More
Office Assistant-Intern
Mt Hood Community College
01.2019 - 06.2019Read More
Gresham High School
Graduate
Read More
Mt Hood Community College
Associates from Administration Human Resources & Filing Clerk
Read More