Hannah Aiello
Barista
Woodland Park,CO
Summary
Detail-oriented Barista excels in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Extensive knowledge of coffee brewing procedures and customer service.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Barista
The Human Bean
Woodland Park, CO
07.2021 - Current
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Complied with standards for merchandising, stocking and storing product.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Veterinary Assistant
Cape Fear Animal Hospital
Fayetteville, NC
07.2020 - 12.2020
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Collected patient biopsies and blood samples for laboratory analysis.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted senior staff with blood analyses and physical assessments.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
- Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods.
Barista
Starbucks
Fort Bragg, NC
07.2018 - 06.2020
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Grocery Bagger
DECA Commissary
Fort Myer, VA
05.2017 - 06.2018
- Removed trash, swept and mopped floors for professional appearance.
- Collected carts from parking lot and designated return locations.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Pleasantly greeted customers and provided prompt and courteous service.
Lawn Caretaker
Entrepreneurship
Fort Carson, CO
05.2016 - 08.2016
- Maintained routine landscaping schedules to boost lawn health.
- Handled hedge, bush and shrub trimming.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Completed timesheets and project reports on time to maintain client files for future reference.
Education
High School Diploma -
Massey Hill Classical High School
Fayetteville, NC 08.2018 - 05.2019
No Degree - Veterinary Technology
Apex College of Veterinary Technology
Colorado Springs, CO 05.2001 -
Bachelor of Arts - Business
Pikes Peak Community College
Colorado Springs, CO 01.2022 - Current
Skills
Coffee machinery
undefinedCertification
Food saftey
Timeline
Bachelor of Arts - Business
Pikes Peak Community College
01.2022 - Current
Barista
The Human Bean
07.2021 - Current
Fear Free
02-2021
Veterinary Assistant
Cape Fear Animal Hospital
07.2020 - 12.2020
High School Diploma -
Massey Hill Classical High School
08.2018 - 05.2019
Barista
Starbucks
07.2018 - 06.2020
Food saftey
06-2018
Grocery Bagger
DECA Commissary
05.2017 - 06.2018
Lawn Caretaker
Entrepreneurship
05.2016 - 08.2016
No Degree - Veterinary Technology
Apex College of Veterinary Technology
05.2001 -
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