Hannah Baker
Lakewood,WA
Summary
Dynamic Sales Lead at Goodwill Olympic Rainer Region, recognized for exceptional customer engagement and problem-solving abilities. Expert in cash handling and processing payments, consistently achieving high customer satisfaction. Developed strong client relationships, resulting in increased repeat business and loyalty. Proven track record in maintaining store standards and enhancing the shopping experience.
Overview
2
2
years of professional experience
Work History
Sales Lead
Goodwill Olympic Rainer Region
Tacoma, WA
04.2023 - Current
- Used POS system to process sales, returns, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Established strong report with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor Operations Management - Business Operation Management
Clover Park Technical College
Lakewood, WAHigh School Diploma -
Curtis Senior High School
University Place, WA06.2024
Associate Degree - Business
Tacoma Community College
Tacoma, WA06.2024
Skills
- Closing techniques
- Cash handling
- Opening and closing procedures
- Processing payments
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Customer satisfaction
- Customer engagement
Timeline
Sales Lead
Goodwill Olympic Rainer Region
04.2023 - Current
Bachelor Operations Management - Business Operation Management
Clover Park Technical College
High School Diploma -
Curtis Senior High School
Associate Degree - Business
Tacoma Community College