Hannah Batin
Morrow,OH
Summary
Adept in customer service and multitasking, I've elevated guest experiences at Olive Garden and Moshi Sushi Restaurant, ensuring seamless dining operations. My proactive approach in event planning and complaint handling has consistently enhanced team performance and service standards. My openness to learning new skills and working with new people elevates my understanding of a hard-working environment.
Overview
3
3
years of professional experience
Work History
Hostess
Moshi Sushi
Columbus, OH
01.2023 - Current
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Provided excellent customer service by addressing customer needs promptly.
Hostess
Olive Garden - Darden Restaurants
Cincinnati, OH
06.2022 - Current
- Greeted guests warmly upon arrival, seating them promptly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered telephone to provide dining information and take reservations.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Assisted servers in bussing tables when needed during busy periods.
Retail Sales Associate
Once Upon A Child Franchise
Cincinnati, OH
10.2020 - 12.2022
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Initiated friendly conversation with customers to determine level of assistance required.
Education
Bachelor of Science - Nursing
Capital University
Columbus, OH05-2026
Skills
- Team Collaboration
- Complaint Handling
- Telephone reception
- Server Support
- Customer Service
- Guest Engagement
- Event Planning
- Positive and professional
- Dining customer service
- Performance Improvement
- Strong interpersonal skills
- Service prioritization
- Effective Multitasking
Affiliations
- Active member of Alpha Sigma Alpha sorority. Perform frequent volunteering with the organization for community service, and getting involved within the organization in general. Social chairman officer for one year, planned and organized social events that may include collaboration with other Greek organizations.
- Current member of Capital University's Student Nurses Association.
Accomplishments
- Inducted in the National French Honors Society during second year of high school.
- Member of the National Honors Society in high school.
- Achieved President's and Provost list as a first year nursing student.
Timeline
Hostess
Moshi Sushi
01.2023 - Current
Hostess
Olive Garden - Darden Restaurants
06.2022 - Current
Retail Sales Associate
Once Upon A Child Franchise
10.2020 - 12.2022
Bachelor of Science - Nursing
Capital University
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