Hannah Block
Fort Collins,CO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Red Robin
06.2024 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Leader
Lou Malnatis Pizzeria
06.2020 - 05.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Strengthened communication skills through regular interactions with others.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enforced company policies and regulations with employees.
Food Service Worker
Teriyaki Madness
10.2023 - 05.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
No Degree - Esthetics
Northern Colorado Advanced Aesthetics Academy
Loveland, CO08-2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Cleanliness standards
Certification
- NCEA certification - Northern Colorado Advanced Aesthetics Academy
- Laser Training, Micro Dermabrasion, Dermaplaning, Chemical Peels, lymphatic drainage certifications- Northern Colorado Advanced Aesthetics Academy
Timeline
Server
Red Robin
06.2024 - Current
Food Service Worker
Teriyaki Madness
10.2023 - 05.2024
Shift Leader
Lou Malnatis Pizzeria
06.2020 - 05.2024
- NCEA certification - Northern Colorado Advanced Aesthetics Academy
- Laser Training, Micro Dermabrasion, Dermaplaning, Chemical Peels, lymphatic drainage certifications- Northern Colorado Advanced Aesthetics Academy
No Degree - Esthetics
Northern Colorado Advanced Aesthetics Academy
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