Hannah Boss
Www.linkedin.com/in/hannahboss,MI
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach.
Overview
4
4
years of professional experience
Work History
Manager
2FOGS Pub
12.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Server
2FOGS Pub
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Kitchen Line Cook
2FOGS Pub
11.2021 - 04.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained a clean and organized workstation, ensuring compliance with health department regulations.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Increased ticket turnover rate by quickly adapting to changing priorities and multitasking effectively.
Restaurant Hostess
2FOGS Pub
08.2020 - 11.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Business Administration And Management
Lansing Community College
Lansing, MIBachelor of Arts - Business Administration And Management
Eastern Michigan University
Ypsilanti, MI05.2026
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strong customer service skills
- Detailed oriented
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
Timeline
Manager
2FOGS Pub
12.2022 - Current
Server
2FOGS Pub
04.2022 - Current
Kitchen Line Cook
2FOGS Pub
11.2021 - 04.2022
Restaurant Hostess
2FOGS Pub
08.2020 - 11.2021
Business Administration And Management
Lansing Community College
Bachelor of Arts - Business Administration And Management
Eastern Michigan University
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