Hannah Bourque
Seabrook,NH
Summary
Dedicated professional skilled in mentoring and training teams to achieve high performance. Known for effective communication and problem-solving skills, contributing to improved sales and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Shift Leader
NU Kitchen
Newburyport, Massachusetts
03.2025 - Current
- Supervised and led team to achieve high productivity and exceptional customer service.
- Trained new employees on food safety and preparation procedures to ensure compliance and quality.
- Mentored newly hired staff in upselling techniques to improve sales.
- Resolved issues by identifying solutions, ensuring smooth operations.
- Planned and managed resources to consistently meet production, quality, and cost goals.
Barista / Team Leader
Aroma Joes
Portsmouth , NH
04.2023 - 12.2024
- Led a team of 8+ employees, providing guidance and support to ensure efficient operations
- Managed daily operations, overseeing inventory and enhancing customer service experience
- Maintained high standards of quality control to ensure customer satisfaction
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints promptly, reinforcing brand image through effective communication
Assistant Manager
Cold Stone Creamery
Newington, NH
04.2022 - 10.2022
- Coordinated inventory management and stock replenishment to ensure product availability.
- Trained new employees on customer service and product knowledge to enhance customer experience.
- Supported financial transactions and cash handling procedures to maintain accuracy and security.
Assistant Manager
Cup of Joe
Portsmouth, New Hampshire
07.2021 - 04.2022
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Researched current trends and customer feedback to create new menu ideas.
- Processed cash deposits to maintain secure financial transactions.
Education
High School Diploma -
Winnacunnet High School
Hampton, NH06-2019
Some College (No Degree) - Engineering Science
Great Bay Community College
Portsmouth, NHSkills
- Food safety compliance
- Inventory management
- Cash handling accuracy
- Staff training
- Customer service
- Team leadership
- Effective communication
- Problem solving
Timeline
Shift Leader
NU Kitchen
03.2025 - Current
Barista / Team Leader
Aroma Joes
04.2023 - 12.2024
Assistant Manager
Cold Stone Creamery
04.2022 - 10.2022
Assistant Manager
Cup of Joe
07.2021 - 04.2022
High School Diploma -
Winnacunnet High School
Some College (No Degree) - Engineering Science
Great Bay Community College