Motivated health care professional who has a 8 years of experience working in the medical field. Enjoys helping others whether that is in a hospital or by phone. Excited to have joined the insurance broker world and looking forward to seeing how what the future holds with the right company.
Hi, I’m
HANNAH BROYLES
Atascadero,CA
Summary
Overview
6
years of professional experience
Work History
Maniaci Insurance ServicesPalos Verdes, CA
Assistant Account Manager
06.2021 - Current
Job overview
- Assist with general administrative tasks concerning clients and the administration of their employee benefit plans.
- Managed my assigned account manager's book of business when needed,
- Help prepare client renewals, including reviewing enrollment applications, processing open enrollment changes, and reconciling invoices post-renewal
- Assist with eligibility matters, such as contacting carriers to verify enrollment status and ordering member ID cards
- Contact carriers to confirm specific benefits (procedures, treatments, equipment, etc.), help with enrollment requests, such as new hire enrollment applications, mid-year changes, and employee terminations
- Assist with authorizations and access to care needs and researching contracted status of providers
- Assist with billing issues, such as delinquent payments, billing discrepancies and policy reinstatements
- Submit claims, work with insurance carriers and providers to have them processed correctly.
Sierra Vista HospitalSan Luis Obispo, CA
Outpatient Admitting Representative
01.2020 - 06.2021
Job overview
- Responsible for registering all outpatient labs, x-rays, surgeries, and procedures
- Provide great customer service while collecting patient information, verifying patient's insurance, deductibles and co-pays
- Provide detailed information and help patients understand their deductibles, co-pays, and co-insurance
- Communicate over telephone with Doctor's offices to request referrals for patients
- Collect payments and help setup payment plans for patients that are unable to pay their liability at the time of service.
Sierra Vista HospitalSan Luis Obispo, CA
ER Admitting Representative
04.2019 - 01.2020
Job overview
- Responsible for greeting and registering walk-in patients as well as ambulances
- Create liability estimates for patients and thoroughly explain charges as well as insurance information
- Collect liability payment and create very detailed notes about patient's circumstances
- In charge of daily hospital census report which gets distributed to all departmental heads
- Night time operator for all incoming calls to the hospital.
Coastal CardiologySan Luis Obispo, CA
Receptionist / Scheduler
05.2018 - 04.2019
Job overview
- Welcomed and greeted patients and visitors in person or by phone
- Collected and explained office visit co-pays during time of service
- Check incoming diagnostic referrals and schedule for 14 different physicians
- Maintained patient accounts by obtaining, recording, and updating personal and financial information
- Utilized multiple medical software systems for scheduling, payments, availability, follow-ups, and faxes while maintaining patient confidentiality per HIPAA guidelines.
Bend ChiropracticArroyo Grande, CA
Receptionist / Chiropractor Asssistant
01.2016 - 05.2017
Job overview
- Provided exceptional customer service to new and existing patients while explaining different packages the company offered
- Duties included checking patients into exam room, collecting payments, scheduling appointments, and maintaining sterile rooms
- Responsible for providing quality care for the patients in the office, on the phone, and in exam rooms.
Education
Nipomo High School
High School Diploma
2014
University Overview
CCSCESan
Medical Assisting License Health Care
2016
University Overview
Skills
- Attention to Detail
- Organization
- Passionate about learning
- Prioritizing importance of tasks
Timeline
Assistant Account Manager
Maniaci Insurance Services
06.2021 - Current
Outpatient Admitting Representative
Sierra Vista Hospital
01.2020 - 06.2021
ER Admitting Representative
Sierra Vista Hospital
04.2019 - 01.2020
Receptionist / Scheduler
Coastal Cardiology
05.2018 - 04.2019
Receptionist / Chiropractor Asssistant
Bend Chiropractic
01.2016 - 05.2017
Nipomo High School
High School Diploma
CCSCESan
Medical Assisting License Health Care
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