Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Cassens

Oskaloosa,IA

Summary

Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Pursues strong communication skills with crew members and customers. Known for excellent service and friendly, personable attitude.

Overview

3
3
years of professional experience

Work History

Flight Attendant

Envoy Airlines
Phoenix, AZ
12.2022 - Current
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Cooperated with crew members while performing duties on board the plane.
  • Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
  • Greeted passengers, answered questions, and directed them to their seats.
  • Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
  • Helped passengers feel comfortable by providing requested items and answering questions.

Lifeguard

YMCA of The Rockies Estes Park Center
Estes Park, CO
05.2022 - 10.2022
  • Monitored swimmers to ensure safety in the pool area.
  • Used training and medical supplies to injured people and administer first aid.
  • Filled out incident and accident reports and submitted to supervisor.
  • Greeted patrons when entering pool area and assist them with signing in.
  • Provided swim tests to children and determined what areas of the pool they could swim safely in.

Swim Instructor

Mahaska County YMCA
Oskaloosa, IA
03.2021 - 05.2022
  • Instructed participants on water safety rules and regulations.
  • Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
  • Updated records of attendance, skill levels achieved and other relevant information for each student.
  • Monitored activities in swimming areas to prevent accidents and provide assistance to swimmers.

Education

Associate of Arts -

Indian Hills Community College
Ottumwa, IA
05-2022

Oskaloosa High School
Oskaloosa, IA
05-2020

Skills

  • Customer Service
  • Safety Procedures
  • Communication
  • Emergency Response
  • Professional
  • Productive
  • Schedule Management

Timeline

Flight Attendant

Envoy Airlines
12.2022 - Current

Lifeguard

YMCA of The Rockies Estes Park Center
05.2022 - 10.2022

Swim Instructor

Mahaska County YMCA
03.2021 - 05.2022

Associate of Arts -

Indian Hills Community College

Oskaloosa High School

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Hannah Cassens