Hannah Chavez
Whittier,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining delivery processes at Uber And Uber Eats, demonstrating exceptional problem-solving and customer service skills. Excelled in fast-paced environments, ensuring timely and accurate deliveries, and cultivating positive customer relationships. Achieved significant improvements in efficiency and customer feedback by leveraging teamwork and advanced time management abilities.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Uber And Uber Eats
Whittier, CA
01.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
Server
Carrows
Rosemead, CA
06.2017 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Coco's Restaurant
Downey, CA
11.2014 - 05.2017
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associates Degree (in Progress) - Nursing
Cerritos College
Norwalk, CA06.2028
Skills
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Safe Driving
- Time management skills
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver
Uber And Uber Eats
01.2024 - Current
Server
Carrows
06.2017 - 05.2020
Server
Coco's Restaurant
11.2014 - 05.2017
Associates Degree (in Progress) - Nursing
Cerritos College